Privacy Policy

Mauwa Kabwe Privacy Policy


This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from mkhairstylist.com.au (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information.”


When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
[[INSERT OTHER USES OF ORDER INFORMATION]]
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
[[INSERT OTHER USES OF DEVICE INFORMATION, INCLUDING: ADVERTISING/RETARGETING]]
SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by:
[[
INCLUDE OPT-OUT LINKS FROM WHICHEVER SERVICES BEING USED.
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
]]
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.



YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.


DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.


CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at mauwakabwe@gmail.com or by mail using the details provided below:

39, Caraway Avenue, Byford, WA, 6122, Australia

Frequently asked questions

Collapsible content

Where are we located ?

We are located in BYFORD (SOR), Perth, Western Australia

Can I walk in to try on a wig ?

Yes we offer try in sessions for customers who wish to have a closer look before purchase, However, an appointment is required for hair styling.

When will I receive my unit ?

All our units are custom made, please allow 14 to 30 days of processing before shipment within Australia via express post to you. We may be able to ship your product sooner than this if the product is in stock.

Orders in Australia via Australia express post arrive 2-5 working days via express post and with standard post 5-10 working days.

Ready to ship wigs/product

  • As soon as you order we ship to you on the same day or the next day.
  • We send your full tracking information the same day of ship out.
  • Please be advised that once packages are received by Australia Express post, we are no longer responsible for the delivery of the item. This responsibility is passed on to Australia post. For more information about your package please contact (137678).
  • Please ensure the Billing and Shipping Address match and are correct.
  • Please note that all packages will require a signature upon delivery to ensure that you have received your package. Failure to sign for the delivery will result in the package being sent to your local Australia postal office for collection.

Any questions? Reach out via our socials, emails, text or contact us.

Do you accept Exchanges/Returns ?

Your confirmation of any order indicates your acceptance of Mk Hairstylist terms and conditions of supply. In respect of orders delivered to you using Express postage, then:

  • All risk of loss or damage to the products in your order passes to you when we dispatch your order from our store.
  • Mk Hair Stylist cannot be held liable for any errors made by those services
  • This service does not provide insurance and is chosen at your own risk upon confirmation/acceptance of our terms of supply.

In the unlikely case that you do receive a unit /product with a fault, we are happy to exchange or issue a refund for the item.

  • Please note that custom orders cannot be returned and refunded until after photograph confirmation approval and shipment.
  • Please contact us if there is an issue or a fault prior to sending the unit back so that we can advise on how to return the unit to us.

Email: Mauwakabwe@gmail.com

Phone: +61 431 457 071

Please Note that Mk Hair Stylist does not offer refunds or exchanges if you change your mind, or if you feel the colour does not suit or if you selected the wrong capsize.

All sale/discounted items are considered final sale and will not be eligible for an exchange or refund.

To ensure you have the correct cap size please make sure you follow the cap measurement chart instructions below or click on the link to watch the video. You can also refer to our article on how to correctly measure your cap size.

 

Please make sure all the measurements are in inches, if you have any difficulties please contact us for guidance and assistance.

Refunds will only be given in the case that the unit is deemed faulty under inspection from our production department.

We do not recommend changing or colouring any units that have been already coloured.

All returns must have proof of photos before returning. If the unit has been altered in anyway, for example, the unit has been pre-bleached knots ,coloured or trimmed we cannot take responsibility for any damage caused to the unit and if we receive a unit that has been altered we will return the product to you.

If there is a fault with your unit you must agree with the following conditions:

  1. You must contact us within 7 days of receiving the product.
  2. send us a photograph with details that the unit is in original condition with the lace. You will be required to send these photos to us before a return is can be permitted. Failure to comply with this will result in the unit being returned to you.
  3. All returns that do not meet our policy will not be accepted and will be sent back to the customer.
  4. Refunds will be returned via your original payment method, but be aware that it may take up to 10 working days to process the refunds back to your account.
  5. If you enter the incorrect mailing address, and the item is returned back to us, you will need to pay an additional shipping fee to resend the item back to you.
  6. Please include your order number and details of the exchange when returning your item.
  7. Please note that all the shipping will require a signature upon receipt, so we ensure that you have received your package.

How do I know my cap size ?

Please refer to the following diagram and Youtube video on how to correctly measure your capsize for your wig order.